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How jpsultan Protects Your Personal Data

At jpsultan, every piece of information you share — from your account registration details to your DANA, OVO, GoPay or QRIS deposit records — is handled with clearly…

Data encrypted in transitDANA, OVO, GoPay, QRIS records securedAccount data access on requestIndonesia region compliance24-hour data support channel

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What Data We Collect and Why

jpsultan Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with jpsultan, we collect your name, email address, phone number, and the payment identifiers linked to your chosen deposit method — whether that is DANA, OVO, GoPay or QRIS. We also log device type, session timestamps and IP address for security

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verification purposes. This data is used solely to process your transactions, verify your identity, and maintain account security. We do not sell your personal information to third parties. Access to your data by our staff is role-restricted, logged, and audited on a monthly basis. Availability of
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certain account features depends on local law applicable in your region of Indonesia.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your personal data is stored, want to request a copy of what we hold, or need to correct an…

DATA HANDLING STANDARDS

Six Ways We Secure and Manage Your Information

Our approach to data handling covers the full lifecycle of your information — from the moment you submit a QRIS payment to the point where you request account closure.

Encrypted Data Transmission

All data moving between your device and our servers — including DANA and OVO payment confirmations — travels over TLS 1.2 or higher encryption. This applies whether you are accessing the platform on mobile or desktop.

Cookie Usage Disclosure

We use functional cookies to keep you logged into your account session and analytical cookies to understand how pages are navigated. You can manage cookie preferences directly through your browser settings at any time without affecting login.

Account Security Protocols

Your account password is stored as a salted hash — we cannot read it in plain text. Failed login attempts trigger a temporary lock after five consecutive errors, and you receive an email alert for any new device sign-in.

Data Retention Schedule

We retain transaction records, including GoPay and QRIS deposit history, for a minimum of five years as required for financial audit purposes. Account profile data is deleted within 30 days of a confirmed account closure request.

Data Access Requests

You have the right to request a full export of the personal data we hold on your account. Submit the request through live chat or the Help Desk form; we will deliver a structured data file within seven business days.

Third-Party Data Sharing

We share your payment identifiers only with the payment processor handling your chosen method — DANA, OVO, GoPay or QRIS — and with no other commercial third party. No personal data is passed to advertising networks.

Your Privacy Policy Questions, Clearly Answered

Below are the questions we receive most often from account holders in Indonesia about how their data is managed, who can see it, and what steps to take when something needs to change. If your question is not listed here, the live chat team can assist daily until 23:59 WIB.

We collect your name, email, phone number, and the payment identifier for your chosen method — DANA, OVO, GoPay or QRIS. We also record your device type, IP address and session timestamps for security verification and fraud prevention.

Yes. Submit a data access request through live chat or the Account Help Desk form. Verify your identity with your registered email, and we will deliver a structured export of your account data within seven business days.

Transaction records — including DANA, OVO, GoPay and QRIS history — are retained for a minimum of five years for financial audit compliance. Account profile data is deleted within 30 days after a confirmed account closure.

We share your payment identifier only with the processor handling your chosen deposit method. No personal data is passed to advertising networks or sold to other commercial parties — this applies to all account holders in Indonesia.

Log into your account and open the Help Desk form under Account Settings, or contact live chat between 08:00 and 23:59 WIB. Provide the incorrect detail and the correct replacement; corrections are applied within 48 hours.

We use functional cookies to maintain your login session and analytical cookies to understand page navigation patterns. You can adjust or block cookies through your browser settings at any time without losing access to your account login.

The scope of certain data rights and account features depends on local law applicable in your region of Indonesia. Our privacy team can clarify which rights apply to your account — reach us via live chat for a direct response.

How jpsultan Protects Your Personal Data

How to Reach Us About Your Data

Six Ways We Secure and Manage Your Information

Encrypted Data Transmission

Cookie Usage Disclosure

Account Security Protocols

Data Retention Schedule

Data Access Requests

Third-Party Data Sharing

Your Privacy Policy Questions, Clearly Answered

01 What personal information does jpsultan collect when I open an account?

02 Can I request a copy of all the data jpsultan holds about me?

03 How long does jpsultan keep my deposit and withdrawal records?

04 Does jpsultan share my personal data with third parties?

05 How do I correct wrong information stored in my jpsultan account?

06 What cookies does jpsultan use and can I turn them off?

07 Does Indonesian law affect how my privacy rights work on jpsultan?

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