Reference

Our Legal Terms for Indonesia Accounts

jpsultan operates under a defined legal framework that governs how your account, your data, and your transactions are handled — access depends on local law and the jurisdiction…

Jurisdiction-Aware PolicyDANA, OVO, GoPay & QRIS CoveredAccount Data ProtectionIndonesian Law AlignmentClear Contact Paths

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What Our Legal Position Covers

jpsultan Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal terms define the conditions under which your account is created, maintained, and — where local law permits — used to access the services available on jpsultan. We collect only the account data required to process your identity verification and facilitate transactions through DANA, OVO,

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GoPay and QRIS. Payment records are retained for the minimum period required under applicable Indonesian financial regulation; they are not shared with third parties for commercial purposes. If you initiate a withdrawal, our compliance team verifies the destination wallet against the account name on file before
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releasing funds — a step that protects you from misdirected transfers. Any dispute arising from your account activity is handled through our internal resolution process first, with escalation paths available in writing. Eligibility to use any service on this platform depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, a data request, or a concern about how your account information is handled, three contact paths are open…

HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

Our approach to account security and data handling is built around six concrete practices. Each one below reflects an operational decision we have made about how your information moves through our systems…

Data Collection Scope

We collect your name, email, phone number and payment wallet identifiers — DANA, OVO, GoPay or QRIS — only. No browsing history outside our platform is collected or stored against your account profile.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on Indonesian mobile networks. You can disable analytics cookies from the Settings menu without affecting your ability to log in.

Account Security

Every account is protected by two-factor authentication via OTP sent to your registered phone number. We never store your full payment PIN; wallet authorisation is handled directly by DANA, OVO, GoPay or QRIS on their own secured endpoints.

Data Retention Period

Transaction records are kept for five years in line with Indonesian financial-record requirements. Account profile data is deleted within 30 days of a verified closure request, except where retention is required by law.

Who to Contact for Changes

To correct, update or delete your personal data, open the in-app Legal & Privacy centre or email our designated data officer. Identity verification is required before any change is processed, to prevent unauthorised alterations.

Third-Party Data Sharing

Your data is shared only with payment processors — DANA, OVO, GoPay, QRIS — strictly to complete your transactions. We do not sell or licence your profile to advertisers, data brokers or any other commercial third party.

Your Legal Rights and Our Answers

These are the questions we see most often from Indonesian account holders about our legal terms, privacy practices and data rights. Each answer reflects our actual operating policy — not a generic statement. If your question is not covered here, the Legal & Privacy section of your account settings is the fastest path to a specific answer.

We collect your full name, email address, mobile phone number, and the wallet identifier for whichever payment method you use — DANA, OVO, GoPay or QRIS. No additional demographic data is required at registration.

Yes. Log into your account, go to Settings, then Legal & Privacy, and select 'Download My Data'. The file is generated within 48 hours and sent to your registered email address in a readable format.

Submit a deletion request through the in-app Legal & Privacy centre or via our legal email inbox. After identity verification, account profile data is removed within 30 days, subject to any statutory retention requirements under Indonesian law.

Your payment credentials are shared only with the relevant payment processor — DANA, OVO, GoPay or QRIS — to complete your transaction. No payment data is passed to advertisers or third-party data services under any circumstances.

Yes. Access to any service on our platform depends on local law. We advise you to confirm that participation is permitted in your region before creating or using an account.

Transaction records are retained for five years from the date of each transaction, in line with Indonesian financial-record regulations. After that period, records are securely deleted from our active systems.

We delete your active profile data within 30 days of a verified closure request. Transaction logs required by Indonesian financial regulation are retained for the mandatory period, then permanently removed. You receive email confirmation once deletion is complete.

Our Legal Terms for Indonesia Accounts

How to Reach Us on Legal Matters

Data, Cookies, Security and Your Rights

Data Collection Scope

Cookie Policy

Account Security

Data Retention Period

Who to Contact for Changes

Third-Party Data Sharing

Your Legal Rights and Our Answers

01 What personal data does jpsultan collect when I open an account?

02 Can I request a copy of the data jpsultan holds about me?

03 How do I ask for my account data to be deleted?

04 Does jpsultan share my payment details with anyone?

05 Is my eligibility to use jpsultan services governed by Indonesian law?

06 How long does jpsultan keep my transaction records?

07 What happens to my data if I close my account?

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